Faq Sections

FAQ ORDINI
Can I order products that are not in the catalogue?

Usually yes: we can order them for you and have them arrive in 10 working days. If you are looking for something specific that is not in our online shop, write to us at support@Elettroclick.com and we will answer you in detail, with times and costs, and minimum packaging required .


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How to handle the return of a wrong order?

For all purchases made online there is a right of withdrawal: you can cancel your order and return the products within 14 days of collecting the package, upon notice. Since an error was made by the buyer, the return costs will be borne by him. However, it is necessary that the products are returned in their original packaging, intact and without signs of wear. As soon as we have received the material, you will be refunded using the same payment method through which the initial transaction took place, excluding any commissions.


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What do I do if a damaged product is delivered to me?

If you notice that the item is damaged and inform us within 2 days of receiving it, you can request an immediate replacement (at our expense) or the creation of a voucher depending on the extent of the damage. After receiving your shipment of the faulty item, we will send you a new item in exchange. The faulty item must be shipped in the original packaging and must be perfectly intact externally.


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Does the price of the products already include VAT?

All the prices you see displayed are already VAT INCLUSIVE. If you have the possibility of obtaining a tax break you must inform us before payment and produce the necessary documentation.


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I have to make a large purchase: do you offer special discounts and promotions in this case?

Our prices are already among the cheapest on the web and we cannot make further reductions. However, from time to time we offer promotional initiatives, for example free shipping. Sign up for our newsletter to be updated on when special promotions start and how to join.


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How do I make a purchase?

Placing an order online is very easy: search for the product you want with the search or by browsing the categories. Choose the one that's right for you and add to cart. Select the delivery and payment methods you prefer, fill in your details and confirm the order. You will receive a confirmation email with your order details. You will be able to follow the status of your order from your personal area and you will receive all updates via email.


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I can't complete the purchase, what can I do?

Check that the product you are purchasing is not discontinued, that you have not made any typing errors, that your card's spending limit has not been exceeded, or that the card has not expired. If you still have problems contact us.


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FAQ PAGAMENTI
What payment methods are accepted?

You can pay via:

  • Credit card
  • Transfer to bank current account
  • Paypal, Apple Pay, Google Pay
  • Cash on delivery

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Do I have to pay an additional price if I purchase by bank transfer?

You do not have to incur any extra costs for the wire transfer transaction.


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How much does it cost to pay by credit card?

Payment by credit card includes the costs of the circuit to which you belong


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How much does it cost to make the payment with a prepaid card or postepay

This type of transaction does not involve any additional costs and takes place via the PayPal circuit.


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How much does it cost to pay by cash on delivery?

Purchasing by cash on delivery does not involve additional costs.


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FAQ SPEDIZIONI
How much does shipping of the order cost?

Shipping costs vary depending on the quantity and volume of the items you are purchasing. They start from 5.90 euros and can reach up to a maximum of 39.90 euros.


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How long will it take for my order to be delivered?

If the product you ordered is available in our warehouses, it will arrive within two working days of receiving payment. If the product is not available in our main warehouses, it will need to be ordered and it may take a few days for it to arrive.


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Are deliveries made on Saturdays and public holidays?

Our couriers do not deliver or collect on Saturdays and public holidays.


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I would like to reduce transport costs: can I collect my purchases at your location?

Unfortunately it is not possible to collect on site.


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FAQ ACCOUNT
Do I need to be registered to make a purchase?

Yes, to make a purchase you must necessarily register. If you register you will be able to follow the arrival of your order from your personal area, manage your purchases and request assistance after the sale if necessary.


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What should I do if I forget my login details?

If you have forgotten your PASSWORD: for security reasons it is not possible to recover your old password but you can request a new one by clicking on Login > Lost Password. If you have forgotten the EMAIL with which you access your personal area: for privacy reasons it is not possible to recover it but you can proceed with a new registration. For further information contact our Customer Service.


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FAQ DETRAZIONI
How can I inform you of the possibility of obtaining deductions during the renovation phase?

You can take advantage of different types of deductions. To obtain the 50% deduction, it is necessary to make the payment ONLY by bank transfer, specifying the reason for the payment, the tax code of the person making the payment, and our VAT number. Regarding the 4% and 10% deductions, which are only available for orders over €360 with VAT at 22%, you must send us the DIA (Declaration of Start of Activity) as well as a self-certification which relieves us of any responsibility in the case of false declarations, and a photocopy of the declarant's identity document.


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