I can't complete the purchase, what can I do?


Check that the product you are purchasing is not discontinued, that you have not made any typing errors, that your card's spending limit has not been exceeded, or that the card has not expired. If you still have problems contact us.


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FAQs From Same Category

Can I order products that are not in the catalogue?

Usually yes: we can order them for you and have them arrive in 10 working days. If you are looking for something specific that is not in our online shop, write to us at support@Elettroclick.com and we will answer you in detail, with times and costs, and minimum packaging required .


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How to handle the return of a wrong order?

For all purchases made online there is a right of withdrawal: you can cancel your order and return the products within 14 days of collecting the package, upon notice. Since an error was made by the buyer, the return costs will be borne by him. However, it is necessary that the products are returned in their original packaging, intact and without signs of wear. As soon as we have received the material, you will be refunded using the same payment method through which the initial transaction took place, excluding any commissions.


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What do I do if a damaged product is delivered to me?

If you notice that the item is damaged and inform us within 2 days of receiving it, you can request an immediate replacement (at our expense) or the creation of a voucher depending on the extent of the damage. After receiving your shipment of the faulty item, we will send you a new item in exchange. The faulty item must be shipped in the original packaging and must be perfectly intact externally.


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Does the price of the products already include VAT?

All the prices you see displayed are already VAT INCLUSIVE. If you have the possibility of obtaining a tax break you must inform us before payment and produce the necessary documentation.


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